We aim to dispatch all Indie Chic orders within two working days, however this may be longer during holidays and bad weather.
All orders are shipped using Royal Mail First Class Recorded and requires a signature upon delivery.
Within the UK
Islands & Highlands, Northern Ireland, UK Mainland
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibralta, Greece, Hungary, Iceland, Isle of Man, Italy, Channel Islands, Latvia, Liechtenstein, Lithuania, Luembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Serbia, Spain, Slovakia, Slovenia, Sweden, Switzerland
We currently do not ship to the Middle East
Rest of the World
Argentina, Australia, Bahamas, Barbados, Bermuda, Brazil, Cayman Island, China, Hong Kong, Israel, Japan, Malaysia, New Zealand, Philippines, Puerto Rico, Singapore, South Africa, South Korea, Taiwan, Thailand, Turkey
For orders outside the UK the purchaser may incur additional import duties and custom charges. These are the responsibility of the purchaser to secure release of the goods.
We accept returns within 14 days of receipt, provided that the item returned is in its original and unused condition, with all tags still attached and with all original packaging that where purchased on our web site www.indiechicnoutique.co.uk. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item. Please therefore use adequate packaging to protect your package during transit of its return.
Please send us an email to firstname.lastname@example.org for a RMA number and our current returns mailing address.
Due to hygiene reasons, we cannot accept the return of earrings, unless they are faulty.
Exchanges & Charges
Our returns policy complies with The Distance Selling Regulations. In the case of exchanges a re-delivery charge at our standard rate will apply. We will, of course, refund delivery charges if there has been an error on our part or if the item received is faulty.
Unfortunately manufacturing faults do occasionally occur, so if you believe an item to be faulty or it is not the item you have ordered we are happy to offer a full refund.
If you have a change of mind and wish to cancel your order please contact us as soon as possible. If your goods have not already been dispatched we will cancel your order and process a refund. In cases where the order has already been dispatched you will need to return the goods to us in order that we can process a refund. The cost of delivery will not be refunded in this instance.
Lost or Damaged in Transit
We cannot accept responsibility for any items lost or damaged in transit. We strongly advise that a proof of postage certificate (free at your post office) should be obtained when returning any item.